Privacy Policy

At Nexa Collective, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, create an account, use our services, or communicate with us.

Our store is powered by Shopify, which provides the technology and services that allow us to operate our online store.

By using our website or purchasing from Nexa Collective, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following types of personal information:

• Contact Information: Your name, email address, phone number, billing address, and shipping address.

• Payment Information: Payment and transaction details required to process your purchases. Payment information may be processed securely by our payment providers.

• Account Information: Your username, password, preferences, and account settings if you create an account with us.

• Order Information: Details about products you view, purchase, return, exchange, cancel, or add to your cart or wishlist.

• Communication Information: Information you provide when contacting us, including customer service inquiries, feedback, or other communications.

• Device Information: Information about the device and browser you use to access our website, including your IP address, browser type, and network information.

• Website Usage Information: Information about how you interact with and navigate our website, including pages visited, products viewed, and other website activity.

2. How We Collect Your Information

We may collect personal information from the following sources:

• Directly from you, when you create an account, place an order, contact us, subscribe to communications, or otherwise provide information to us.

• Automatically, when you browse or use our website through cookies and similar technologies.

• From service providers, such as payment processors, shipping companies, website providers, analytics providers, and other businesses that assist us in operating our store.

• From third parties or business partners, where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to process payments, confirm and fulfill orders, arrange shipping and delivery, process returns and exchanges, and provide customer support.

Providing and Improving Our Services

We may use your information to maintain your account, remember your preferences, improve our website, understand how customers use our services, and provide a better shopping experience.

Marketing and Communications

With your consent where required by law, we may use your information to send promotional emails, messages, offers, product updates, and other marketing communications.

You can unsubscribe from promotional communications at any time by following the unsubscribe instructions included in our messages.

Security and Fraud Prevention

We may use personal information to protect our website and customers, verify accounts, prevent fraud, investigate suspicious activity, and maintain the security of our services.

Customer Support

We use your information to respond to inquiries, provide assistance, resolve issues, and communicate with you about your orders or account.

Legal and Regulatory Requirements

We may use or disclose your information when necessary to comply with applicable laws, regulations, legal processes, or lawful requests from government authorities.

4. How We Share Your Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services. These may include:

• Shopify, which provides the technology and infrastructure used to operate our online store.

• Payment processors that securely process payments.

• Shipping and fulfillment providers that help us deliver your orders.

• Technology and service providers, including website hosting, analytics, cloud storage, customer support, and security providers.

• Marketing and advertising partners, where permitted by applicable law and, where required, with your consent.

• Business partners or affiliates, where necessary to provide our services.

• Government authorities or legal professionals, when required by law or necessary to protect our legal rights.

• Other parties, when you specifically request or authorize us to share your information.

We do not sell your personal information for money. However, certain privacy laws may define activities such as targeted advertising or data sharing more broadly. Where applicable, you may have rights to opt out of certain forms of data sharing or targeted advertising.

5. Shopify

Our online store is hosted and powered by Shopify. Shopify provides the technology that allows us to operate our website, process orders, and provide our services.

Information you provide through our store may be processed by Shopify and other service providers in order to provide and improve our services.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website, improve our services, and support marketing and advertising activities.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Third-Party Websites and Links

Our website may contain links to websites, applications, or services operated by third parties.

If you visit a third-party website through a link on our website, that website will have its own privacy policy and terms of use. We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our website and services are not intended for children who are below the applicable age of majority in their jurisdiction.

We do not knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

9. Security of Your Information

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online is completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our products and services.

• Maintain business and transaction records.

• Comply with legal and regulatory requirements.

• Resolve disputes.

• Prevent fraud and abuse.

• Enforce our agreements and policies.

The length of time we retain information may vary depending on the type of information and the reason it was collected.

11. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you.

• Correct inaccurate or incomplete personal information.

• Request deletion of your personal information, subject to applicable legal requirements.

• Request a copy of certain personal information we hold about you.

• Opt out of marketing communications at any time.

• Object to or restrict certain processing of your personal information, where applicable.

• Withdraw consent where we rely on your consent to process your information.

To exercise any applicable privacy rights, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before processing certain requests. This is done to help protect your information and prevent unauthorized requests.

12. Marketing Communications

If you have subscribed to receive marketing communications from us, you may unsubscribe at any time by clicking the unsubscribe link included in our promotional emails or by contacting us directly.

Even if you opt out of marketing communications, we may still send you important non-promotional messages relating to your orders, purchases, account, or other necessary services.

13. International Data Transfers

Your personal information may be stored or processed in countries outside the country in which you live.

Where required by applicable law, we will take appropriate steps to ensure that your personal information receives an adequate level of protection when transferred internationally.

14. Privacy Complaints

If you have concerns about how we collect or use your personal information, please contact us using the details below.

We will review your concern and take reasonable steps to address it. Depending on where you live, you may also have the right to submit a complaint to the relevant data protection or privacy authority in your jurisdiction.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy and publish the revised version on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Nexa Collective
Email: ooladapo63@gmail.com

We will do our best to respond to your inquiry as soon as reasonably possible.