Return & Refund Policy

At Nexa Collective, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 7 days of receiving your item.

Eligibility for Returns

To be eligible for a return, your item must:

• Be returned within 7 days of delivery.

• Be unworn, unused, and in the same condition in which you received it.

• Have all original tags attached.

• Be returned in its original packaging.

• Include a receipt or other valid proof of purchase.

Items that do not meet these requirements may not be accepted for return.

How to Request a Return

To request a return, please contact us at ooladapo63@gmail.com within 7 days of receiving your order. Please include your order number and a brief explanation of the reason for the return.

Do not send an item back before your return request has been approved. Returns sent without prior approval may not be accepted.

Once your return has been approved, we will provide you with the necessary return instructions, including the return address and any applicable shipping information.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If you receive an item that is damaged, defective, or different from what you ordered, contact us immediately at ooladapo63@gmail.com.

Please provide your order number and clear photos of the item and the issue so that we can assess the situation and work toward an appropriate resolution.

Non-Returnable Items

Certain items are not eligible for return, including:

• Sale or discounted items

• Gift cards

• Items that have been worn, washed, altered, or damaged after delivery

Exchanges

If you would like a different size, color, or item, the quickest option is to return your original item, subject to our return policy, and place a new order for the item you want.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your return is approved, your refund will be issued to your original payment method within 3 business days. Please note that your bank or payment provider may require additional time to process and reflect the refund in your account.

If you have not received your refund within 5 business days after it has been approved, please contact us at ooladapo63@gmail.com.

Questions About Returns?

If you have any questions about our return or refund policy, please contact us at:

Email: ooladapo63@gmail.com

Nexa Collective
Wear Your Identity.

Return & Refund Policy

At Nexa Collective, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 7 days of receiving your item.

Eligibility for Returns

To be eligible for a return, your item must:

• Be returned within 7 days of delivery.

• Be unworn, unused, and in the same condition in which you received it.

• Have all original tags attached.

• Be returned in its original packaging.

• Include a receipt or other valid proof of purchase.

Items that do not meet these requirements may not be accepted for return.

How to Request a Return

To request a return, please contact us at ooladapo63@gmail.com within 7 days of receiving your order. Please include your order number and a brief explanation of the reason for the return.

Do not send an item back before your return request has been approved. Returns sent without prior approval may not be accepted.

Once your return has been approved, we will provide you with the necessary return instructions, including the return address and any applicable shipping information.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If you receive an item that is damaged, defective, or different from what you ordered, contact us immediately at ooladapo63@gmail.com.

Please provide your order number and clear photos of the item and the issue so that we can assess the situation and work toward an appropriate resolution.

Non-Returnable Items

Certain items are not eligible for return, including:

• Sale or discounted items

• Gift cards

• Items that have been worn, washed, altered, or damaged after delivery

Exchanges

If you would like a different size, color, or item, the quickest option is to return your original item, subject to our return policy, and place a new order for the item you want.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your return is approved, your refund will be issued to your original payment method within 3 business days. Please note that your bank or payment provider may require additional time to process and reflect the refund in your account.

If you have not received your refund within 5 business days after it has been approved, please contact us at ooladapo63@gmail.com.

Questions About Returns?

If you have any questions about our return or refund policy, please contact us at:

Email: ooladapo63@gmail.com

Nexa Collective
Wear Your Identity.